Refund Policy

Effective Date: September, 2025

Thank you for shopping with Neat Tucks LLC. We want you to be completely satisfied with your purchase. Please read our refund and returns policy carefully.

1. Overview

• Our refund and returns policy lasts 30 days.

• If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.

• To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.

  • In the original packaging.

2. Non-Returnable Items

Certain types of goods cannot be returned, including:

• Perishable goods (e.g., food, flowers, newspapers, magazines).

• Intimate or sanitary items.

• Hazardous materials.

• Flammable liquids or gases.

Additional non-returnable items:

• Gift cards.

• Downloadable software products.

• Certain health and personal care items.

To complete your return, a receipt or proof of purchase is required.
Please do not send your purchase back to the manufacturer.

3. Partial Refunds (if applicable)

Partial refunds may be granted in the following situations:

• Books with obvious signs of use.

• Opened media items (CD, DVD, VHS, software, video games, cassette, vinyl records).

• Any item not in its original condition, damaged, or missing parts not due to our error.

• Any item returned more than 30 days after delivery.

4. Refunds Process

Once we receive and inspect your return, you will receive an email notification confirming:

• Receipt of your returned item.

• Approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.

5. Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account again.

2. Contact your credit card company—it may take some time before the refund is officially posted.

3. Contact your bank, as processing time may vary.

If you’ve done all of the above and still haven’t received your refund, please contact us at:
📧 {email address}

6. Sale Items

• Only regular-priced items may be refunded.

• Sale items cannot be refunded.

7. Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item for the same one, please contact us at:
📧 {email address}
and send your item to:
📬 {physical address}

8. Gifts

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

  • Once the returned item is received, a gift certificate will be mailed to you.

• If the item wasn’t marked as a gift (or was sent to the gift giver first), the refund will be issued to the gift giver.

9. Shipping Returns

To return your product, please mail it to:
📬 {physical address}

• You are responsible for paying your own shipping costs for returning your item.

• Shipping costs are non-refundable.

• If a refund is issued, the return shipping cost will be deducted from your refund.

Depending on your location, delivery times for exchanged products may vary.
For expensive items, consider using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item.

10. Need Help?

For any questions related to refunds and returns, please contact us at:
📧 mike@neattucks.com